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Shipping/Returns

Returns Policy
ClariMem offers a 90 day Money Back Guarantee on used or unused bottles.  Refunds must be initiated no later than the 90th day of the order date. 

Returns/Refund Procedure:
Please call 925.967.4937 or email:  info@clarimem.com to request a refund/return of open/unopened bottles.
Please provide the following:  Order #, Order Date and Name. Once the order has been verified and approved for refund, the refund process will be initiated.  You should expect to receive your refund within 2 weeks.
 
*Customer pays for the shipping label of the return.  

Shipping
 
Domestic Shipping

ClariMem offers Free Domestic Shipping via USPS First Class Mail within the 48 mainland states.  
Once your order has been filled and shipped, you will received a confirmation email with a tracking number.
Orders are typically processed on U.S. business days within 24-48 hrs.
If you experience any shipping issues, please contact us immediately so we may resolve the situation in a timely manner.
Note: We don't ship to hotel guest staying at hotels in the U.S.  The Ship to address must be a valid residential or commercial address.

International Shipping FAQ's:
 
Does ClariMem ship internationally?
We can ship to your destination if dietary supplements are permitted by the country of import.  Please note that we ship ExWorks, and the buyer is responsible for the package once it has been picked up by the carrier.
 
Customs & Country Regulations:
Please review your country's list of prohibited items to ensure that dietary supplements are allowed for import. 
If your package is stuck in customs, you will be responsible for clearing it through customs.
For international packages, the customs form will be affixed to the outside of your box.  This will list each item name and the total quantity of that item in the package. Due to International Law, we cannot adjust or change the description of your order.   
 
Customs, Duties & Taxes
All orders are shipped delivery & duty unpaid.  You will be responsible for paying any import duties & taxes imposed by your country of import.